Privacy Policy

This Privacy Policy explains how Cheshire Creps (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit or make a purchase from www.cheshirecreps.com.

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

Contact Details

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to make a complaint, you can contact us by email:

info@cheshirecreps.com

Information We Collect

When you visit our website, place an order, create an account, contact us, or interact with our store, we may collect the following types of personal information.

Device and Website Information

We may collect information about your device and how you interact with our website, including:

• IP address

• Browser type and version

• Device type

• Time zone

• Cookie information

• Pages, products or search terms viewed

• Referring websites or links

• How you interact with the website

We collect this information to load the website correctly, improve website performance, understand customer behaviour, prevent fraud and improve our services.

This information may be collected automatically using cookies, pixels, tags, log files and similar technologies.

Order Information

When you place an order, we collect information required to process and fulfil your purchase, including:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment details

• Order details

• Delivery and tracking information

We use this information to process your order, take payment, arrange delivery, provide order confirmations, communicate with you, handle returns or customer service queries, and screen orders for potential fraud or risk.

Payment information is processed securely by our payment providers. We do not directly store full card details.

Customer Support Information

If you contact us for customer support, we may collect information such as:

• Name

• Email address

• Phone number

• Order number

• Any details you provide in your message

We use this information to respond to your enquiry, resolve issues, process returns, investigate delivery problems and provide customer support.

Marketing Information

If you sign up to receive marketing emails, SMS messages or other promotional communications, we may collect your contact details and marketing preferences.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfil orders

• Take and process payments

• Arrange delivery and provide tracking information

• Communicate with you about your order

• Provide customer support

• Manage returns, refunds and delivery issues

• Detect and prevent fraud

• Improve our website and customer experience

• Send marketing communications where you have opted in or where otherwise permitted by law

• Show relevant advertising

• Comply with legal, tax and accounting obligations

Legal Basis for Processing Personal Information

Where UK GDPR or GDPR applies, we process your personal information under one or more of the following lawful bases:

• Contract: to process and fulfil your order.

• Consent: where you have opted in to marketing, cookies or other optional processing.

• Legal obligation: where we need to keep records for tax, accounting or legal reasons.

• Legitimate interests: to operate, improve and protect our business, prevent fraud, respond to customer enquiries and market our products, provided your rights do not override those interests.

Sharing Your Personal Information

We share personal information with trusted third parties where necessary to operate our business and provide our services. This may include:

• Shopify, which powers our online store

• Payment processors

• Delivery companies, including DPD and Royal Mail

• Email, SMS or marketing platforms

• Analytics providers

• Advertising partners

• Fraud prevention and security providers

• Professional advisers, where required

• Legal or regulatory authorities, where required by law

We only share personal information where necessary and only for legitimate business, legal or operational purposes.

You can read more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

Advertising and Analytics

We may use analytics and advertising tools to understand how customers use our website and to show relevant adverts.

This may include services such as Google Analytics, Meta/Facebook advertising, Google Ads, Shopify analytics, Shopify Audiences or similar platforms.

These services may collect information about your use of our website, your purchases, your interactions with adverts and other browsing activity through cookies, pixels and similar technologies.

You can control cookie and advertising preferences through your browser settings and, where available, through the cookie preferences on our website.

You can also opt out of certain advertising services using the following links:

• Google Ads Settings: https://www.google.com/settings/ads/anonymous

• Facebook Ad Preferences: https://www.facebook.com/settings/?tab=ads

• Your Online Choices: https://www.youronlinechoices.com/uk/your-ad-choices

• Network Advertising Initiative: https://optout.networkadvertising.org

Cookies

Cookies are small files downloaded to your device when you visit our website. They help the website function properly, remember your preferences, improve your browsing experience and provide analytics or advertising information.

We may use the following types of cookies:

• Essential cookies: required for the website, checkout and payment process to function.

• Performance and analytics cookies: used to understand website traffic and customer behaviour.

• Advertising cookies: used to show relevant adverts and measure ad performance.

• Functional cookies: used to remember preferences and improve your experience.

You can control or disable cookies through your browser settings. Please note that blocking certain cookies may affect website functionality, including checkout and account features.

For more information about cookies, visit:
https://www.allaboutcookies.org

International Transfers

Some of the service providers we use, including Shopify and other third-party platforms, may process or store personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, appropriate safeguards are used where required by data protection law.

Data Retention

We keep your personal information for as long as necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud and maintain business records.

Order information is usually retained for accounting, tax and legal record-keeping purposes unless you request deletion and we are legally able to delete it.

Your Rights

Depending on your location, you may have rights under data protection law, including the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to certain types of processing

• Request restriction of processing

• Request transfer of your personal information

• Withdraw consent where processing is based on consent

• Complain to a data protection authority

To exercise any of these rights, please contact us at:

info@cheshirecreps.com

We may need to verify your identity before processing your request.

Marketing Communications

If you have opted in to receive marketing communications, we may contact you by email, SMS or other channels with updates, offers, product releases and promotions.

You can unsubscribe at any time using the unsubscribe link in our messages or by contacting us directly.

Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it where appropriate.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for responding to these signals, we do not currently alter our data collection practices when we receive a “Do Not Track” signal.

Complaints

If you have concerns about how we handle your personal information, please contact us first at:

info@cheshirecreps.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority.

You can contact the ICO here:
https://ico.org.uk/make-a-complaint/

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or privacy practices.

Any updates will be posted on this page.

Last updated: 2 July 2026