Refund policy

Returns

We offer returns or exchanges within 14 days of purchase. The item must be returned in the exact condition it was originally sent in.

Please contact us via our contact page to arrange.

All returns are fully inspected upon receipt to ensure they are in the exact confition they were sent in.

Under no circumstances will we accept clothing / shoes that have been worn, damaged or faulty in any way.

All clothing / shoes returned to us must be in the exact same condition as we sold them, which includes any tags, packaging or other accessories.

 

Age Warning

Please remember any shoe over 7 years old is a collectors item and is to be worn at the buyers own risk, older pairs can crumble with age and this is of complete responsibility of the buyer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pre-owned items / non-returnable items
We are unable to offer returns on pre-owned items due to the nature of the goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cheshirecreps@gmail.com.